Tag Archive: client stories

1. My Client and Me: Rebecca and Elle

   6th September 2019 10:31 am Leave a Comment

   A strong client-stylist relationship is always at the forefront of our goals, besides great hair of course! Stafford Street Salon Manager, Elle Craik and her client, Rebecca Brown are the perfect example of this.

      

   Rebecca says:

   “I discovered Elle more than 10 years ago when there was a salon within Harvey Nichols. From day one she was so friendly and put me at ease. To feel relaxed in her company is just great.

   She is such an artist and every style she does for me is brill. And, as for the hair colour; it’s exceptional!

   Charlie Miller is about relaxation and feeling confident in all its expertise.”

   

   Elle is the L’Oréal colour specialist within our Stafford Street Salon, which is one of the most comprehensive colouring qualifications in hairdressing. She prides herself on providing customers with styles to complement their daily lives, which is especially true for Rebecca. Here’s what Elle has to say about their relationship:

   “Rebecca is warm, caring, and loveable, and everyone in the salon adores her!

   She likes her colour to look like pale marmalade and is very versatile with her style which she likes to leave to me.

   I’ll often base Rebecca’s look on where she is going as she is often out enjoying life with her husband either at the bowling, the club or the pub quiz.”

   Our Client Promise

   When you first enter our salons, our staff begin building a relationship with you from the outset. It’s important that we understand you as a person so we can get an idea of your style and your daily life. We factor these into the creative process to ensure we create the best look for you!

   What do you love about your stylist? Let us know in the comments over on Facebook, Instagram and Twitter! 

    

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2. My Client and Me: Salon Stylists

   8th July 2019 4:41 pm Leave a Comment

   

   Building a relationship with our clients is just as important as learning the skills it takes to become a hairdresser. After all, a good stylist can last a lifetime for a client and at Charlie Miller, we strive to make sure our stylists do exactly that.

   Two salon stylists, Joanna Drummond and Casey Thomson, have been with Charlie Miller for just over 5 years. During their time here, they’ve built strong relationships with every one of their clients, helping them to achieve a look which is right for them.

   Read on to see what their clients say about them!

   

    

   When Joanna met Joanna!

   Joanna Goddard on her stylist, Joanna:

   “I discovered Joanna when she was looking for support during training and needed models to train. I’ve been a client ever since! 

   Joanna is caring and is dedicated to giving me the perfect look. Her sense of style enables her to create haircuts that suit the person no matter their age! Having my hair done at Charlie Miller is so relaxing and I always leave feeling re-energised.”

   Joanna says:

   “I first styled Joanna’s hair when I started my training at Charlie Miller. I’ve actually known her since I was a little girl and always look forward to a catch up in the salon when she comes in.

   We’ve been on a journey with Joanna’s hair and have been maintaining a one-length bob for about a year. We have also been going gradually lighter with her colour! I especially love styling Joanna’s hair for all the black-tie do’s she attends!”

    

    

   When Millie met Casey!

   Millie Darling on her stylist, Casey Thomson:

   “I’ve been a client in the salon for the past 6 years and first booked an appointment with Casey in October last year.
   My appointments are very relaxing, and I love chatting with the staff in the salon.

   Casey is talented, funny, gorgeous and very passionate about her work.”

   Casey says:

   “Millie is a student and became my client when another stylist left. I started to style and blow-dry her hair for a few parties. She sports a classic style and always looks stylish.

   Millie is so lovely and kind. We have great chats every time she comes in.”

    

   Cut and colour appointments can be made with Joanna at Frederick Street salon and South St Andrew Street with Casey. They look forward to welcoming you to the salon soon!

   Keep up to date with all things Charlie Miller and Charlie Miller Haircare on Instagram.

    

    

    

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3. My Client and Me: Linda and Hannah

   26th April 2019 5:23 pm Leave a Comment

   

   As Linda and Hannah celebrate a decade of a successful client and stylist partnership. They reflect on why their relationship works and what they love about one another!

   

   Linda says:

   “I discovered Hannah when she took over from my previous colour stylist at Charlie Miller. Although Hannah has been colouring my hair for the last 9 years, I have my hair styled and cut by India.  

   I’ve been a client at Charlie Miller for about 20 years.  In 1998 I moved from the south of England (where I had been to Molton Brown and Michael John in London,) to Cumbria and until 2010 used to come up from the Lake District every 6 weeks to Charlie Miller for cut and colour.  From 2010 I’ve lived in Edinburgh and Peebles which makes visits much easier!

   Hannah’s attention to detail is superb yet she’s always keen to exchange news about what’s happening in her life and mine. Hannah is warm, friendly and very professional. My favourite thing about having my hair done is enjoying the friendly atmosphere and knowing I will leave the salon looking better than when I arrived!”

   Hannah on styling Linda’s Hair:

   “I feel I have a lovely relationship with Linda and look forward to her visits. She is stylish, glamorous and elegant. I always love hearing what she has been up to! I have been styling Linda’s hair for 10 years and while we have kept the colour of her hair similar, we’ve changed up the style!”

   Appointments with Hannah can be booked online or by calling our Frederick Street salon. We look forward to welcoming you to the salon soon.

   Keep up to date with all things Charlie Miller and Charlie Miller Haircare on Instagram.

    

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4. My Client and Me: John and Miriam

   16th April 2019 12:14 pm Leave a Comment

   

   John Denholm has been a client of Charlie Miller for more than 4 decades! Having first had his hair cut by our founder Charlie Miller, John’s permanent stylist now is Miriam from our Ocean Terminal salon.

   Meet Client, John and Stylist, Miriam!

   John on Miriam and why he keeps coming back:

   “I have been a client at Charlie Miller for over 40 years now and discovered Miriam when I tried the Ocean Terminal salon upon it’s opening in 2005.

   Miriam is friendly and professional. She has consistently given me good results over the years …despite me give her less to work with! Miriam can run a 10k race in less than an hour, proving you can combine artistry with sporting prowess!”

   Miriam says:

   “John was one of Charlie’s clients before I started cutting his hair. He is always keen to try new styles whenever I suggest them. John is smart, professional and always has interesting conversations! I always enjoy our chat.”

   Appointments with Miriam can be booked online or by calling our Ocean Terminal salon. We look forward to welcoming you to the salon soon.

   Keep up to date with all things Charlie Miller and Charlie Miller Haircare on Instagram.

    

    

    

    

    

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5. My Client and Me: Lynsey and Iain

   12th April 2019 3:45 pm Leave a Comment

   

   

    

    

    

    

    

   Lynsey has been Iain’s go-to-stylist at our Stockbridge salon for over 5 years now! Read below their secret to a successful client/stylist relationship.

   

   Meet Iain and Lynsey

   Iain about Lynsey:

   ‘I discovered Lynsey by chance by booking into [Lynsey’s previous salon] Frederick Street  about five years ago and she gave me such a good cut that she’s been cutting my hair since. My favourite thing about having my hair done at Charlie Miller is knowing that I’ll have a great experience:  great welcome, nice people and a great haircut by the time I leave.

   Lynsey has a fantastic, warm personality, is great at her job and we always have a laugh when I’m in. She is professional, bubbly and smart.’

   Lynsey says:

   ‘Iain is successful, witty and generous and the owner of Arbikie, the company that supplies our gin to the salon. He is super successful in his field and so down to earth. I enjoy his visit every 5 weeks as we have a good giggle and cover a lot of topics one being his gin – which I love!’

   Lynsey on being Iain’s Stylist :‘I first cut Iain’s hair about 5 years ago. We have since built up a mutual understanding of each other’s sense of humour and the time has flown by. Iain’s cut had changed over the years from a classic gent to more short and tailored. Sometimes his parting will change but that’s not normally his choice, it occurs with too much blethering.’

   Appointments with Lynsey can be booked online or by calling our Stockbridge salon. We look forward to welcoming you to the salon soon.

   Keep up to date with all things Charlie Miller and Charlie Miller Haircare on Instagram.

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6. Fashion Week 2019 Hair Trends

   1st March 2019 4:48 pm Leave a Comment

   Upon the closing of Paris Fashion Week, we are reflecting on all things hair.

   Fashion Weeks, as always, have succeeded in gathering global attention. At Charlie Miller, however, it is the hair that takes centre stage.

   Our Stylists have selected their favourite hair trends from Fashion Week which they have adapted for everyday, wearable hair!

    

   Sleek Criss-cross Low Ponytail – Matthew Koma

   

   

    

    

    

    

    

    

    

    

    

   60’s Inspired Ponytail -GCDS

   

   

    

    

    

    

    

    

    

    

    

   Messy Bun – Brock Collection

   

    

    

    

    

    

    

    

    

    

   Distressed Ponytail – Cassey Gan

   

    

    

    

    

    

    

    

    

    

   Keep up with all things social by following us on Instagram, Twitter and Facebook!

   For more news, click here.

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7. My Stylist & Me Exhibition

   27th November 2018 10:56 am Leave a Comment

   This year we have teamed up with Ocean Terminal shopping centre to celebrate the relationships we enjoy with our clients, depicted through an exhibition: My Stylist & Me’.

   At Charlie Miller, we believe the relationship between clients and stylists is at the heart of our business. Moreover, each relationship is unique which became even more apparent through working on this real-life photo exhibition. Visit the exhibition, which runs until the end of January, and you can also enter our monthly competition to win a Cut & Colour.

     

   Behind the Scenes

   Each participating stylist invited one of their clients to come into salon to take part in a photo shoot. Client’s had their hair styled and make-up applied for the photograph. To complete the project, clients and stylists answered questions about their relationship.

   In the photographs, you get a feel for how much effort our team put in to making this a magical experience and an even better result!

   We hope you love the exhibition as much as we do!

   The exhibition is live until January 2019 and you can view the gallery by visiting Ocean Terminal shopping centre:

   My Stylist & Me Exhibition
   The Image Collective Gallery
   Management Suite, 2^nd Floor
   Ocean Terminal Shopping Centre
   Leith
   EH6 6JJ

   COMPETITION!

   In celebration of My Stylist & Me, we are also running a prize draw to win a CUT & COLOUR appointment at the Ocean Terminal salon. Entries can be made at the exhibition venue stated above.

   Two winners will be chosen at random and announced on 28^th December and again on 31^st January. GOOD LUCK!

   Terms and Conditions
   • This prize is open to everyone aged 16 or over.
   • This prize draw is in no way endorsed by Facebook or Instagram.
   •  Voucher valid until 29th July 2019, excluding weekends and February 2019.
   •  Cut & colour with Joanna from Charlie Miller Ocean Terminal.

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8. Client Stories: Alex Rogers and Emily Keen

   10th September 2018 7:00 am Leave a Comment

   Emily has been looking after Alex’s hair for around 3 years and despite moving to the west he still comes back for that regular haircut. Read on and discover Emily’s secret!

   Meet Alex and Emily

   Alex about Emily:

   ‘My favourite thing about having my hair done by Emily is walking out of the door feeling like a new man (and the mid-wash head massage is a pleasure). Emily always knows how to tailor my haircut with her expertise, judgement and imagination. She is a confident and imaginative professional.  Creating a look that fits my personal style is no problem for her. I think of David Beckham as my own personal style icon but also everybody else’s.

   New experiences and challenges inspire me and Emily manages to create a look that’s just right to take on anything!‘

   Emily on her secret for success

   Emily says;  ‘Alex is such a full of life character that I always look forward to him coming in. He has such a genuine personality which makes him a very easy person to get along with and lovely to chat to. He’s always got great stories about his travels and everywhere he has been. I have been cutting his hair for graduation and family photos and before many of his trips. Because of his adventurous spirit, he’s very open to change with his hair and is always looking for suggestions on what I think would work best with his hair. He is quite laid back and most of the time lets me do what I think is best. Cutting Alex’s hair is always refreshing.’

   Appointments with Emily can be booked at the click of button with our online app and you can view our price list here. We look forward to welcoming you to the salon soon.

   Keep up to date with all Charlie Miller news, events, offers and stories by joining us on Instagram, twitter and Facebook. Our hashtag is #cmhairdressing.

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9. Client Stories: Shona Bathgate & Miriam Begg

   11th April 2018 12:17 pm Leave a Comment

   CLIENT STORIES

   A little bit of tranquillity in a busy day, client Shona Bathgate describes her regular salon visits. Shona’s relationship with Miriam Begg has been a success so far, but what else bonds the two?

   Shona says, “I discovered the salon as it’s close to my place of work and Miriam has been cutting my hair for a long time now. She is beautifully stylish, fun and friendly and understands what works for me. Over the years she and my colourist Tammy, have saved me from some of my more questionable hair requests. I compete in long distance triathlons so my hair has to be practical and a bit edgy.”

   Miriam says, “Shona became a client at least 10 years ago when another stylist was off sick and that day we chatted about different style options. I convinced her to go short and she’s been short ever since. I’m more likely to do her hair for a triathlon or the Ironman competitions as that takes up a big part of her life but she still likes to look good while doing this. She has a great spirit and loves to experiment with undercuts and different hair colours. As a professional mum of two who works full time she would give anyone in their 20’s or 30’s a run for their money. Shona is very inspiring and in fact she made me believe in myself to run the Edinburgh marathon. Most of our chat is about running and a love of food and wine. She is inspirational, fearless and fashionable!”

   Appointments with Miriam or any of our talented stylists across Charlie Miller’s five Edinburgh salons, can be booked online here.

   Keep up to date with all news, events, offers and stories by joining us on Instagram, Twitter or Facebook.

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